Frequently Ask Question(FAQ)

Orders

How do I place an order?
Add items to your cart, go to checkout, enter your shipping and payment details, and submit. You will receive a confirmation email.

Can I change or cancel my order?
Contact us as soon as possible. We can usually make changes only before the order ships. Once it is in transit, we cannot modify it.

Do you accept every order?
We may decline or cancel an order in limited cases, such as pricing errors, stock issues, or suspected fraud. If we cancel an order after payment, you will be refunded in full.

Shipping

Where do you ship?
We ship to addresses in the United States.

How much is shipping?
Standard shipping is free on all orders.

How long does delivery take?
Orders are processed within 1 business day. Standard delivery takes 3-5 business days after your order ships. Delivery times are estimates and can be affected by carrier delays or weather.

Will I get tracking?
Yes. You will receive a shipping confirmation email with tracking information once your order ships.

Payments

What payment methods do you accept?
Shop Pay, Visa, Mastercard, American Express, Diners Club, Discover, Apple Pay, Google Pay, Amazon Pay, and PayPal.

Is my payment information secure?
Payments are processed through Shopify and its payment partners. We do not store your full card number.

Is sales tax charged?
Where required by law, applicable sales tax is calculated and shown at checkout before you pay.

Returns and refunds

What is your return window?
You may request a return within 30 days of delivery. See our Return Policy for conditions.

Who pays return shipping?
For change-of-mind returns, the customer pays return shipping. If the item was defective, damaged, or incorrect, we cover it.

When will I get my refund?
After we receive and inspect your return, we will notify you of the decision. Approved refunds go to your original payment method, and your bank may need a few extra days to post it.

Problems with my order

My item arrived damaged or wrong. What should I do?
Email bendesmond042@gmail.com right away with your order number and photos, and we will arrange a replacement or refund.

My package is late or lost.
Contact us and we will work with the carrier to locate it or resolve the issue.

Do your products have a warranty?
See our Warranty Policy.